Recent Posts

Proper Grading Around Your Home or Business

3/31/2020 (Permalink)

It's the spring rainy season.  This past weekend we received many calls from people with flooded basements. One potential cause of water in your basement is improper grading around your foundation.

It's essential that the ground around your foundation be properly slopped so that rain water flows away from your home and foundation. Keep in mind that water that runs across the ground and in to your basement through a window or other such opening, can be considered flood water and the resulting damage is not covered by your homeowners insurance policy unless you have specific flood insurance. 

Following is a great video to show how the ground should be pitched around your home.  Take some time spring to check grading around your home to prevent problems down the road.

Doing Our Part During the COVID-19 Pandemic

3/26/2020 (Permalink)

The COVID-19 Pandemic is spreading across the globe and the United States.  People are anxious and healthcare professionals and our politicians are scrambling to prepare and get ahead of the crisis. Tony Evers, the governor of Wisconsin, has issued a “Safer At Home” Order, which closes all nonessential businesses in the state in an attempt to slow the spread of the virus.     

As an emergency services company, we here at SERVPRO of Appleton & Winnebago County are not only open for business, but we are doing our part to assist with the COVID-19 Pandemic.  Last week we cleaned and disinfected a 60,000 square foot medical facility that has been sitting vacant since a new facility was built next door.  Healthcare officials are now setting up the old facility to be used for testing, triage and overflow. 

We are also helping some medical facilities with nightly disinfecting.  We are honored to be able to assist our hardworking and brave medical professionals in any way we can.              

We Are The Cleaning Experts

3/16/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Appleton & Winnebago County (920) 832-1110

Business Restoration

2/26/2020 (Permalink)

According to FEMA (Federal Emergency Management Agency), 40% of businesses do not reopen following a disaster such as a fire or flood.  And of the businesses that do reopen, another 25% fail within a year.

With numbers like that, it’s easy to see the importance of emergency services and mitigating the loss as quickly and efficiently as possible. We here at SERVPRO of Appleton & Winnebago County have experience on both sides of the equation.  Not only are we proud to count some of the biggest and best businesses in the Fox Valley among our customers, but we have experienced our own major disaster. 

In March 2014 we experienced a fire at our own office/shop, when a truck parked in our shop caught fire overnight due to damaged wiring.  While our structure was still standing, we had extensive fire and smoke damage throughout our shop and attached office. Both our shop and our office were unusable and much of the equipment we use to assist our customers was destroyed.  We were completely overwhelmed and filled with despair.  But we knew better than anyone that a prompt response was what was needed.  Within less than 12 hours we had rented space and were able to set up operations in temporary spaces, while new equipment was purchased, and the cleanup began.  Three months later we were moving back in to our clean and rebuilt home.  Six years later we are proud to have not only survived our disaster but continued to grow our business.    

If your business experiences a major loss, we are uniquely equipped to help you make it “Like it never even happened,” so that you can count yourself among the success stories.        

Importance of Clean Carpets

1/29/2020 (Permalink)

Dirt, dust, bacteria and other allergens build up in your carpet over time.  This build up causes two issues:  1) it’s unhealthy and 2) it mattes down the carpet fibers, making your carpet look old and worn.

A good professional cleaning will remove the dirt, debris and bacteria that regular vacuuming will not, keeping the environment in your home healthy and your carpet looking it’s best.  The Carpet and Rug Institute recommends professionally deep cleaning your carpet every 12-18 months. 

Here at SERVPRO of Appleton & Winnebago County we have two of the best carpet cleaners in the business.  They both have over 10 years of experience and are dedicated to their craft. 

Brent Smeaton came to us in February of 2017 with 9 years of commercial and residential carpet restoration experience.  He has a very loyal following of property management companies, churches, insurance offices, assisted living homes, residential customers and more. 

Jordan Van Handel came to us in March of 2018.  He too came with 9 years of previous carpet restoration experience.  Jordan approaches every job as if it’s his own home.  His goal is to make the homeowner proud of their clean home.

If the carpet in your home or business needs a good professional cleaning, give our office a call at (920) 832-1110.  Brent and Jordan will make you glad you did.       

National Have Fun at Work Day

1/28/2020 (Permalink)

Escape Room Photo Team Debbie

January 28th is “National Have Fun at Work Day.”  At SERVPRO of Appleton & Winnebago County we believe it’s important for our employees to enjoy what they do.  We believe that increased employee satisfaction means a better experience for our customers.  To that end, we regularly plan events for our employees to have fun and increase team bonding.

For our most recent outing this past December, we went to Badger Sports Park for an Escape Room Experience.  We formed two teams that competed against each other to see which team could escape the fastest.  “Team Debbie” took home the prize and lots of fun was had by all.     

If you’d like to join our team and make a difference in the lives of people who have just experienced a disaster, stop by our office to fill out an application or send an email to our president at:

Winter Storms

1/22/2020 (Permalink)

When we think about storms, often the first thing that comes to mind is tornadoes and severe thunderstorms in the spring and summer.  But winter in Wisconsin has its fair share of storms as well, and both can cause a significant amount of damage to your home or business.

According to Wikipedia, “A winter storm warning is a statement made by the National Weather Service of the United States which means a winter storm is occurring or is about to occur in the area, usually within 36 hours.  Generally, A Winter Storm Warning is issued if the following criteria, at least, are forecast: usually between 4 inches to 7 inches or more of snow or usually 3 inches or more of snow with a large accumulation of ice.”

A blizzard adds the element of wind.  “The National Weather Service defines a blizzard as a severe snowstorm characterized by strong winds causing blowing snow that results in low visibilities.  The difference between a blizzard and a snowstorm is the strength of the wind, not the amount of snow.  To be a blizzard, a snow storm must have sustained winds, or frequent gusts, that are greater than or equal to 32 mph with blowing or drifting snow which reduces visibility to .25 miles or less and must last for a prolonged period of time – typically three hours or more”

Both winter storms and blizzards can cause a significant amount of damage to your home or business.  Most often the culprit is downed power lines from heavy ice or high winds.  No power in the spring and summer months can mean no working sump pump and a flooded basement.  No power in the winter months can cause a disruption in heat, which can lead to frozen and eventually burst water pipes.  And a burst water pipe can cause considerable damage to your property if not addressed quickly.  If your home or business experiences a disruption in heat during the winter months, it’s important that you monitor the temperature in your home and take action to prevent a water damage situation if the temperature drops too low. 

But a disruption in power or heat is not the only problem a winter storm or blizzard can create.  A storm that dumps a large accumulation of ice can also create an ice dam situation on your roof.  Typically ice dams develop somewhat slowly over the winter months.  But in rarer instances, a winter storm with a significant amount of ice, can create ice dam conditions as well.  The Fox Valley and surrounding areas had such a storm last winter.  Our phones were ringing off the hook with customers who had water leaking into their home from ice dams on their roof.

If your home or business experiences damage from a winter storm, our experts at SERVPRO of Appleton & Winnebago County are always here to help.

Fire Restoration for Insurance Professionals

1/20/2020 (Permalink)

Are you an insurance professional who would like to learn more about cleaning & restoring smoke damaged contents?  If so, we have a great opportunity for you!

On Wednesday, March 11th, 2020, we will be hosting two Continuing Education Courses at the Wisconsin Timber Rattler Stadium in Appleton.  There will be a 3 credit morning class on "Ethics" and a 2 credit afternoon class on "Cleaning & Restoring Smoke Damaged Contents".

Coffee & Pastries will be served at the morning registration and lunch will be served at 11:30.  You are welcome to join us for lunch regardless of which classes you are attending.

This has become a very popular annual event and space is limited, so register early.  To reserve your spot, contact our office at (920) 832-1110 or email:

We look forward to seeing you!    

Working at SERVPRO

1/15/2020 (Permalink)

SERVPRO of Appleton & Winnebago County is a family owned and operated business, and every member of our team is truly a part of our big family.  Our goal is to provide a work environment that encourages team work, gives a sense of purpose, teaches leadership, and fosters not only professional growth but personal growth as well.  We believe that when our employees have a positive experience, our customers will as well.  

We asked our employees this past week what their favorite part about working at SERVPRO of Appleton & Winnebago County is and here are some of their responses:

“I like that it is a fun, team-oriented workplace.”

“Horrible things happen to good people. I get to swoop in and turn a devastating and stressful situation into new hope. I get to be a hero!”

 “I enjoy the family atmosphere and appreciate the knowledge you retain from being on the crew.”

“My favorite part of working for SERVPRO is the relationships I have with my coworkers and my boss.”

“I get the opportunity to help people in need, there is camaraderie within the team, and I have long-lasting relationships with my fellow coworkers that have become an extended family.”

“When I finish a cleaning assignment, the appreciation and gratitude from the customer is instant satisfaction.”

“This work environment gives me the opportunity to have self-growth”   

If you are interested in joining our team please stop by our office at 2235 Northern Rd Appleton, WI 54914, right of HWY 41, to fill out an application.  You may also send your resume to Questions? Call our office at (920)-832-1110.

Ice Dams

1/14/2020 (Permalink)

Ice dams can be a major problem during the winter season.  

An ice dam is a ridge of ice that forms at the edge of a roof and prevents melting snow (water) from draining off the roof. Typically ice dams form slowly.  As snow melts from your roof, either by the heat of the sun, or by heat escaping from your home, it tends to refreeze at the edges and other juncture points of your roof. The refreezing of water has a damming effect creating an even bigger ice dam behind it. Continuous feeding of the ice dam by melting and refreezing snow melt can cause significant damage. As the water seeps under shingles it refreezes expanding and creating an even bigger gap for future drainage to fill and further the cycle. Your shingles are being raised and eventually the water that backs up behind the dam, and underneath the shingles, can leak into your home and cause damage to walls, ceilings, insulation, and create a perfect environment for mold growth.

Last winter however an unusual storm dumped a couple of inches of snow/ice on our area.  Homes that typically don't have problems with ice damming suddenly had ice dams overnight.  As that ice began to melt several days later, these homes had water leaking in to their homes. 

If you have water in your home this winter from ice damming, SERVPRO of Appleton & Winnebago County can help.