SERVPRO of Appleton Employee Photos

female crew member with glasses and black shirt

Debbie Solway - General Manager

Debbie has been with SERVPRO of Appleton since October 1994, and has been instrumental in its founding and success.  She was the first employee of the franchise.  She brought with her over 6 years of management experience in the restaurant and hospitality industry, and quickly put those managerial skills to work.

While Debbie is still somewhat involved in the day to day operations of our business due to her extensive experience and knowledge of the industry, these days her main focus is heading up the rebuild side of our business.

Cleaning or drying your home or business after a disaster can involve things like removing woodwork or cabinets to properly dry behind them, removing drywall that can't be properly dried in place, removing wet insulation, removing materials affected with blood etc. Debbie and her crew offer the additional service of rebuilding or putting your structure back together again.         

In her spare time Debbie enjoys golfing, fishing, and just relaxing at her cabin in the woods.

Debbie is IICRC (Institute of Inspection Cleaning & Restoration Certification) certified in:

Water Damage Restoration

Applied Structural Drying

Joyce Ebajan - Operations Manager

Before coming to SERVPRO Joyce worked for a log home building company, where she did masonry and other construction work.  She specialized in decorative stonework on places like fireplaces and chimneys.  

Joyce started with the SERVPRO franchise in Green Bay in 2009.  She transferred to SERVPRO of Appleton in November 2012, where she started as a Crew Lead.  She has since been promoted to Project Manger, and now Operations Manager. 

As our Operations Manager, Joyce is in charge of all of our crews and the day to day operations of our business.  She assigns our crews to their various jobs, oversees their work, and provides training and assistance where needed.     

Joyce is IICRC (Institute of Inspection Cleaning & Restoration Certification) certified in:

Carpet Cleaning

Water Damage Restoration

Applied Structural Drying

Fire & Smoke Restoration

In her spare time Joyce enjoys singing and playing guitar.  She writes her own music and sometimes plays at local venues.  

female office employee

Laura Matuszak - Office Admin

Laura joined our production crew in September of 2018. After a little over 8 months in the field, and a promotion to Crew Lead, a position in our office opened up and Laura agreed to help us in the office.  Her experience in the field will be a real asset in the office.    

Laura has completed the SERVPRO Employee Certification Training Program (ECTP) for:

Fire Damage Restoration

Water Damage Restoration

Susan Rix - Administrative Asst

Susan came to us in October 2016 and provides part-time administrative assistance.  Her main focus is assisting Debbie on the rebuild side of our business. 

She brought with her 40 years of office experience in a wide range of industries.  She holds a Bachelors Degree in Journalism from the University of Wisconsin Madison.  When she is not helping us, she spends her time auditing a history class at UW Fox Valley.  

Joe Leadley - Marketing Manager

Joe joined our team in March of 2014. In addition to being a former teacher, Joe brings many years of sales experience in the banking and insurance industries, working as both an insurance marketing representative, as well as an insurance agent.

In his free time, Joe enjoys golfing, fishing and coaching. He is currently an Assistant Football Coach for the University of Wisconsin Oshkosh. Joe was excited to have one of his former players drafted by the Chicago Bears in the 2016 NFL Draft.

Joe and his wife Shelly have been married for over 24 years and they share a son and a daughter.

Joe has completed the SERVPRO Employee Certification Training Program (ECTP) for:

Fire Damage Restoration

Water Damage Restoration

Luke Snyder - Project Manager

Luke started with SERVPRO of Appleton in June of 2013.  Luke initially worked for us on a part-time basis, only working during spring, summer & winter breaks, while pursuing a degree in Finance from the University of Wisconsin Whitewater.  Since his graduation in May of 2018, Luke has been working for us full-time. 

Luke has completed the SERVPRO Employee Certification Training Program (ECTP) for:

Water Damage Restoration

Fire Damage Restoration

In addition, Luke is IICRC (Institute of Inspection Cleaning & Restoration Certificate) Certified in:

Water Damage Restoration

Applied Microbial (mold) Remediation

In his spare time Luke enjoys playing volleyball and hanging out with friends. 

Cody Thomas - Crew Lead

Cody came to us in September 2017 after moving to the Fox Valley area from Oklahoma.  He started as a Crew Technician and very quickly proved himself to be ambitious and hard working.  He was quickly promoted to a Crew Lead. In addition he now serves as an assistant to our Operations Manager Joyce, helping with her responsibilities as needed.  

He has completed the SERVPRO Employee Certification Training Program (ECTP) for:

Fire Damage Restoration

Water Damage Restoration

In addition, Cody is IICRC (Institute of Inspection Cleaning & Restoration Certificate) Certified in:

Applied Microbial (mold) Remediation

Crew Member Photo

Benjamin Snyder-Crew Lead & Marketing

Benjamin started with us in June 2014, while he was still in high school.  Benjamin is a seasonal employee who works during summer, winter and spring breaks from school.  He is currently pursuing a degree in Accounting (with a minor in music) from the University of Wisconsin Whitewater.   

Benjamin started as a Crew Technician and worked his way up to a Crew Lead.  He also now assists us with marketing duties. 

Ben has completed the SERVPRO Employee Certification Training Program (ECTP) for:

Water Damage Restoration

Fire Damage Restoration

Ben is also IICRC (Institute of Inspection Cleaning and Restoration Certification) Certified in:

Water Damage Restoration

During his spare time Ben enjoys playing guitar and writing, recording and producing music.  You can even find some of his work on itunes. 

Rhonda Maas - Crew Lead

Rhonda has completed the SERVPRO Employee Certification Training Program (ECTP) for:

Fire Damage Restoration

Water Damage Restoration

In addition, Rhonda is IICRC (Institute of Inspection Cleaning & Restoration Certification) certified in:

Water Damage Restoration

Crew Member Photo

Tammy Manka - Crew Lead

After some time away, Tammy came back to us in February 2017.  All in all she has over 7 years worth of experience with SERVPRO of Appleton. 

She is IICRC (Institute of Inspection Cleaning & Restoration) certified in:

Water Damage Restoration

Fire & Smoke Restoration

In her spare time, Tammy enjoys drawing, reading and spending time with her 3 children and 8 grandchildren.

Matt Bateman - Crew Technician

Matthew is IICRC (Institute of Inspection Cleaning & Restoration Certification) certified for:

Water Damage Restoration

Inocencio Baldaras - Crew Technician

Inocencio, or Ino as we call him, is the longest serving member of our team.  Ino joined us in May of 1995, and has served us faithfully with a smile ever since.  He is very well liked by our customers.  One of our customers recently told us "This man is one of the most meticulous and thorough members of your crew!  He did so much in my home after my fire".     

Ino has completed the SERVPRO Employee Certification Training Program (ECTP) for:

Fire Damage Restoration

Water Damage Restoration

Eddie Morales - Crew Technician

Eddie has completed the SERVPRO Employee Certification Training Program (ECTP) for:

Fire Damage Restoration

Water Damage Restoration

Sherry Thyssen - Crew Technician

Sherry came to us in October 2017 with over 15 years of General Labor Experience.  She has completed the SERVPRO Employee Certification Training Program (ECTP) for:

Fire Damage Restoration

Water Damage Restoration 

Collin Jannusch - Crew Technician

Collin has completed the SERVPRO Employee Certification Training Program (ECTP) for:

Fire Damage Restoration

Water Damage Restoration

male crew member

Skylar Lake-Crew Technician

Skylar joined us in March 2019 when he relocated to the Fox Valley from Oregon with his two kids.  While in Oregon, Skyler worked for a logging company and enjoys working with his hands. 

Skylar has completed the SERVPRO Employee Certification Training Program (ECTP) for:

Water Damage Restoration

Fire Damage Restoration

In addition, he is IICRC (Institute of Inspection Cleaning and Restoration Certification) Certified in:

Water Damage Restoration

Zach Zimmerman - CrewTechnician

Zach is an occasional employee.  He joined us in the summer of 2015, working spring, summer and winter breaks while pursing  a degree in Supply Management from Marquette University.  Since his graduation in December of 2018, Zach has helped us out on the occasional weekend during high volume times.  Zach has completed the SERVPRO Employee Certification Training Program (ECTP) for:

Fire Damage Restoration

Water Damage Restoration   

Brent Smeaton - Commercial Carpet Cleaning Manager

Brent came to us in February of 2017 with 9 years of exceptional commercial & residential carpet cleaning experience. His extensive and loyal commercial following includes some of the major Property Management Companies in the Fox Valley as well as churches, country clubs, insurance offices, and many others.  

He is IICRC Certified in:

Carpet Cleaning

Water Restoration

In his spare time Brent enjoys spending time with his wife and dog engaged in outdoor activities.  He also enjoys playing hockey and currently plays in a men's league.  

Jordan Van Handel - Crew Technician

Jordan specializes in carpet cleaning and spends a majority of his time assisting our Carpet Cleaning Manager Brent.  

Henry Zempel - Carpenter

Henry has been with us for over 10 years.  He leads our in house carpentry repair division, with  over 20 years experience as a rough and finish carpenter.  Henry builds and repairs all finish carpentry products like custom cabinets, built in shelving and base trim. In his SERVPRO woodshop he can match your 100 year old base trim, as well as build and install modern kitchen cabinetry. After your fire or water damage Henry will be the final step in making your disaster "Like it never even happened.”  

Merle Ries - Carpenter

Merle assists Henry in our in house carpentry repair division.  He also has over 20 years experience as a rough and finish carpenter.  

Bud Louison

Bud is semi retired and works for us on a part time basis.  Bud assists with our repair or rebuild services.  He helps ensure our carpenters and subcontractors have the materials they need to put your home or business back together after a disaster.    

Prior to joining us Bud worked in the building industry for 50 years mostly selling building materials to contractors for new homes and remodeling projects.

Bud is an avid sports fan and supports all of the state teams including the Packers, Bucks and Brewers.  He also enjoys hunting, gardening and watching high school wrestling.