What our Customers say...
From the "Three Cheers" Section of the Dallas Morning News
“SERVPRO – The cavalry arrived on a recent Sunday afternoon to our house in the form of four bright green SERVPRO trucks with Appleton, Wis., painted on the sides. When the SERVPRO Operations manger first called us to schedule an appointment after the storm, I noticed a strange 920 area code. After making the appointment, I thought I should do a bit of work to make sure it wasn’t some sort of scam. As the Dallas Morning News Watchdog says, “It’s good to be overly careful.”
I called the local SERVPRO franchisee and found out that the company brought in over 1,000 folks from around the country to help Texans get their homes back in shape. A woman on the crew told me that this was her first time to help during a disaster and that she is proud to be helping people recover.
I am thrilled there are people like her and the rest of the team. I just wanted to say thank you and recognize all those who traveled far to help.
I’m sure there are others from around the country, and this “Three Cheers” is for all who have come here to help."
"Many many thanks for your help this morning with the furniture, having the guys help meant so much. That was so considerate of you and them to give us a helping hand. THANKS AGAIN."
"Rhonda was great -- thank you!"
"Very professional, wonderful service!"
"The carpets look like brand new again. It helps when professionals with the right equipment do it. They did a great job! Thank you."
"The team who came to my house were wonderful. Cody, Rhonda, and especially Noah were able to answer all of my questions about the project and the damage. They went above and beyond to ensure the house remained clean and that we were satisfied with the work. If we ever need mitigation again (which I hope we don't) I would call."
"Rhonda and her associate were tremendous and extremely professional."
"Very professional and detailed."
"Everyone was kind and considerate. Willing to answer all my questions and concerns. Rhonda and Dustin and their teams did a great and considerate job."
"Every one of your staff was fantastic to work with."
"Your handling of this problem was beyond impressive, actually spectacular. We never expected you to be here same day and were amazed when your team showed up within a couple hours. SERVPRO came highly recommended from an immediate family member. I would not hesitate to recommend SERVPRO to anyone soliciting our opinion. We were immensely pleased with your work and your friendliness. I hope we don't need your services again but if so, you are top of our list. Thank you for everything!"
"Very please with service, overall things went well. Everyone was courteous and professional."
"The team did a great job."
"Very fun team to work with. Everyone wasn't afraid to get dirty..."
"Thank you for coming out over the holidays!"
"Thanks for prompt and professional service."
"Very well done!"
"The team did a great job. Awesome communication throughout the process. And best of all-came in under budget. Would highly recommend SERVPRO....." Michael Hyne
"Great communication throughout the whole process from every single person."
"Great job by everyone on the team, very professional and thorough. Excellent job in explaining and providing me all the details involved with the whole job. Also great team work, efficient, and organized. These guys and gals did in a few days what would have taken me months."
"We were very impressed with everything done."
"I was pleased that they were on time for when they said they'd be here."
"Thank you for your promptness, efficiency, and courtesies during this whole process"
"Good Morning Debbie
...If I didn’t mention it on the phone yesterday, my insured’s were beyond happy with the service provided by Colin and his team from your office.
These senior citizens are two lovely people. They were amazed that they didn’t have to do anything. In fact, when I called the insured, Mr. Suhm was at the hardware store renting a carpet machine. I told him to take it back and call you….they were very pleased."
"To whom it may concern,
I would like to sincerely thank the SERVPRO team of Luke, Collin and Skylar. Upon a home inspection I learned that I had some staining/mold in my attic. I was really worried about the impact this would have on being able to sell my home. I have no experience in these matters and unfortunately did not have the best experience with other companies when trying to get a handle on the situation. One company promised a return follow up and never did. Another business turned out to be predatory.
I feel so fortunate to finally have contacted SERVPRO. All of my questions were answered and the service was exemplary. I will be sure to recommend SERVPRO in the future to anyone I know that is in need of such services.
"THANK YOU!!! On site personnel were extremely understanding and also took all measures to protect my house and belongings during the cleaning process."
"All the crews were excellent, understanding, courteous"
"Thankful for teachers who never miss an opportunity to turn every experience (good or challenging) into an opportunity to learn. Exhibit 1 - ….Luke from SERVPRO of Appleton & SERVPRO of Winnebago County (in our building for a week taking care of water damage) giving 4th graders a lesson on AREA and how he calculates and uses it in his job every day. Thank you Luke for going above and beyond and thank you Mrs. Wiedenhaupt and Mr. Gross for seizing the opportunity."
"Luke and his crew did a great job, clean, quick and informative."
"Techs were all very friendly and helpful. Thank you for your prompt service."
"We had a major oil furnace soot issue in a house that we own and my sister rents. When I walked in that first day, I didn't know where to turn with the mess. Soot webs everywhere! Rhonda, Ino, Tammy, and Sherry and crew came in and started the process of cleaning the walls, ceilings and all surfaces I couldn't believe how wonderful it turned out. They were absolutely professional and very helpful with any concerns we had. The first day they alerted me to a group of electrical outlets that had stopped working from an undetected problem from working on the furnace. A freezer was plugged into one of these outlets, so we were able to save everything in the freezer by getting it plugged into another outlet. I cannot recommend SERVPRO more and especially this crew! Thank you for making this awful mess go away!"
"I have nothing but great appreciation to this team! Cody & Tyler have been very accommodating to ensure minimal impact to our customers. Overall the team acted with a sense of urgency to have our issue under control and contained. I definitely recommend this company for future emergency needs!" Justin Zipperer
"Good job by all" - John Fuller
What recommendations would you have to help the SERVPRO franchise improve its performance in the future? "Not a thing! Everyone was just great. They all did a great job-really happy with all of them."
"All staff was amazing, keep up the good work."
"I really enjoyed talking to your staff, they explained all the process and they were very receptive to feedback. Rhonda and Matt did an exceptional job."
"We recently had water damage to our home. It was my fault, rushing around trying to get laundry done and was soaking stuff in a wash basin. We quickly left to go and see our grandkids play basketball. We came home 3 1/2 hours later to the hallway and laundry room full of water. It even affected the ceiling and floor in our downstairs. The sad part is it all happened because I forgot to turn off the faucet in the wash basin. Tony initially said insurance probably wouldn't cover it. But I called our American Family agent Mark Pribbenow and his response was to stop trying to do it ourselves, assured me I wasn't stupid and give me the 800 number for SERVPRO and let them take care of it. This was Sunday morning and within 1 1/2 hours they were here! Insurance (minus our deductible) covered everything. Between up/downstairs we had 28 fans. It was beyond believable how they treated our house like they would their own. Friendly staff and very professional! Jim Boegh plastering (Master Plasters) Little Chute is the nicest guy ever and his staff came in and did a terrific job of plastering. I had to give these shout outs because in this day and age when it can look so cynical, there are terrific, good people all around us. Thank you Mark Pribbenow, staff at SERVPRO, and Jim Boegh for your kindness! Also thank you to Tony who just had his little man cave downstairs exactly the way he wanted it before I flooded it. He took it very well."
"Your workers are great. They do a very good job! So happy with them!"
"Dear SERVPRO of Appleton, I want to take a moment to express my sincere gratitude for the tremendous experience I had with your staff.....Actually I experienced 2 crises in a 4 month period.....My second flood occurred 5 weeks before my son's wedding which was due to take place in my home. This time the damage was so severe it required extensive renovation of my main floor as well as basement ceiling and floors.....Your staff (headed up by Joyce for the demo/remediation and Deb Solway for the rebuild) are phenomenal. They both were very respectful of my home, my belongings, my timeline, my questions as well as my fears and worries. They brought in a large crew and the demo/remediation was resolved in a week. Joyce checked on the progress daily in person and by phone. The crew she had here worked diligently to pack and move all our belongings, remove the damaged items, set up dryers and fans and even pulled what seemed like a million staples from the subflooring. Joyce and Deb also worked expertly with my insurance adjuster and dealt with all my questions and concerns. They told me exactly what to expect and what my next steps would be. Then Deb took over for the rebuild.....Deb took care of everything to make sure it was all taken are of from carpentry to electricians to plumbers. Deb was unflappable whether it was a delay in Home Depot shipping all my flooring or a new commode that was delivered broken. She made sure our project kept moving forward. Constant communication was key and Deb was exceptional! Bottom line the repairs were done in 5 weeks. They finished the night before the wedding. All of the guests were so impressed with how wonderful the house looked. That is due to SERVPRO's staff and their effectiveness. You gave me back my home not just my house. Thank you somehow doesn't seem to cover it!"
"On 10/10/18 Luke and his crew were here, done their job and gone more quickly than I believed possible. SERVPRO definitely hired the best with Luke for the position he holds and the responsibilities it necessitates! He provided complete information explaining everything in terms anyone can understand. He asked me multiple times if I had any questions, told me if any arise don't hesitate to call. Bravo. All 3 sent here were very friendly, polite, professional and even showing respect. That's 4 out of 4 people hope for, unfortunately all 4 of these usually cannot be used when discussing those within all the different types of service providers we all need to rely on at some point in our lives. Within a 1/2 hour of them pulling out I was already recommending SERVPRO, but admittedly I did add especially if it is the same crew I had been lucky enough to have assigned to my home, I hope it is ok that having a big mouth I included giving both Joyce and Luke's name in the conversation. My sincere thanks to all involved in helping me"
Dear SERVPRO: Just a note to say thank you for the WONDERFUL service! Though our project is not quite done I think it is important to know that I am very pleased with everything to date. I was amazed how quickly things got done. Within a half hour of my call Michelle was at my house looking things over and making calls. Within the next few hours your crew really went to work! Please express thanks to all. Your Production Manger Cody took me by surprise. What a pleasure to work with! Kind, understanding, polite and knowledgeable. His three assistants (Sherry, Allen, Collin) were also a pleasure to work with. They were so polite and so respectful plus very considerate and understanding. I can't remember the name of the young lady that met with my insurance adjuster (she had short, cute, funky haircut) but she also was a pleasure to work with. I know this project is not yet complete but I can tell you 48% humidity is a much better number than 78% humidity! This was a learning experience for us but I can tell you the new pumps are installed along with water sensor alarms and battery back-ups. Again, thank you for the WONDERFUL service, much appreciated!
"Hey Joe, Just wanted to pass along the compliments that our client Keith Rohde showered upon SERVPRO this morning. He said that everyone he has had contact with has been very professional and they have taken the time to explain their process to him. He also appreciated how SERVPRO showed a lot of respect for American Family and didn't try to drive up the cost of cleanup. It has been a very good experience for them. Thank you! We are proud to refer our clients to you. And as Mark would say, thank you for making us look good!
Linda Ahrens, Licensed Sales/Service Rep American Family"
"Many thanks to your incredible staff and crew who took care of my home. Every contact person - Jessica & Lynn and all those on my crew - Luke, Laura, Allen and, I believe, two others were so kind and understanding. I would also like to note how respectful they were to one another. They explained everything and were very thorough. Many thanks again!"
"Thank you again for your great timeliness, service and patience. I will recommend SERVPRO to anyone in need. You have been more than professional & courteous with me."
Dear Mr. Snyder, My sister and I wanted to express our appreciation & gratitude to you and your awesome team at SERVPRO. We have worked with your company before (long distance) and had confidence everything would be taken care of beyond our expectations. I should add, my sister from Atlanta and I have been working to sell our mom's condo in Fox Crossing after her passing in late January. We worked with Joyce Ebajan, who could not have been more helpful and accommodating. After helping to clear some of the bags in the garage, she called early one morning and said Lura Hall had mentioned a need for some furniture (for a charity)! How providential is that?! It is such a stressful, emotional time and to know a good bulk of the furniture went to a worthy cause makes the heart a little lighter! Joyce sent a truck and two strong young men (Cody & Demond), to do the heavy lifting! What a gift and a blessing you and your crew have been. God bless and many, many thanks. Beverly
"First of all, all I can say is WOW! DEBBIE, YOU AND YOUR TEAM ARE AMAZING! Everyone that worked here did an outstanding job. They cleaned like it was their home. They were always working when we stopped by to get a change of clothes. This was a huge job! Two hutches and one curio cabinet held lots of china and crystal. These ladies worked tirelessly. There were many tedious jobs like; louveres, silk greens, cream colored brick on two walls, etc. I could go on and on about the wonderful job everyone did. We felt like we were walking into a brand new home. Every room sparkles. Thank you from the bottom of our hearts! We would also like to thank Ken from Smoke-Out Cleaners. He put the sheers and drapes up and did a fabulous job. Suede, leather, etc Boots all came back looking like new! They cleaned my designer handbags to perfection. Coats, jackets, scarves, gloves all came back looking great. Thank you, thank you, everything you did for us is beautiful! SERVPRO YOU ARE THE BEST!"
"Upon the arrival of Rhonda and her crew Demond & Ino they got to work on accessing the damage. Rhonda explained everything to us in depth upon our approval of what they would be doing, then the men got started. Rhonda continued to go through the process with us & then joined the crew to help. She explained to us that this was more than they expected but would do what they needed to complete the job. Halfway through Sherry showed up and immediately started in helping. Rhonda was so professional and sympathetic to our needs, everyone was very personable and polite. Will definitely recommend Rhonda & her crew at SERVPRO. Thank you so much."
"The 3 girls cleaning are the nicest! Wonderful and work so hard, so polite and we are lucky to have them. The one guy that came the first day was great too."
"Debbie, ....I want to thank you and SERVPRO for the excellent and professional service you provided. Your staff was outstanding, wonderful to work with and certainly demonstrated their skills and experience."
"To our fabulous team! We are once again enjoying our wonderful clean office! It feels so great after such a long winter. We take so much pride in maintaining our office to the best of our ability. We could not do this without you. We also thank you for taking such wonderful care of our clients. We always receive rave reviews. You are the best! Our sincere gratitude"
"Amy, I was able to get back to Wisconsin recently and I cannot tell you how amazed I was at the wonderful job your company did with the basement on the condo. Thank you very much for your service and prompt help in a very difficult situation."
Gifty and I will like to thank you very much for the prompt manner in which you attended to our requests to expedite repair work on house after the water damage. That you personally came to inspect and ensure that the work was done and completed to our satisfaction within a very short time means a lot to us. And although we don’t want to use your services again, no one wants damage to how her house, we will not hesitate at all to use you or recommend you to any of our friends should they need your services. That you even went beyond and above what we asked of you is a perfect example of customer care par excellence! We also wish you thank you employees who worked on our house in the past and now on our behalf. Words cannot express how we feel now so again thank you much and have a good day.
"Dear James and the SERVPRO team that worked on our house. It was one year ago when our sump pump froze up and had a lot of smoke in our house. Hard time.
James I remember you saying to me that God always takes care of his children! And he did through all of you. Cannot express how much we appreciate all of you.
There has never been any evidence of smoke and we have our house back.
I know I have said before but God does use you all through a difficult time.
James thank you for your leadership. God will continue to use all of you as those calls come in!"
"The SERVPRO team did an outstanding job at every step in the long process to get my house back in order. I would give you all an unqualified recommendation to anyone. Thanks for all you did so quickly and efficiently."
"Very accommodating, friendly & efficient crew. Great to work with"
Thank you so much for everything you have done for our family! You are true heroes and I am amazingly thankful that you chose this as your work every day. You do save lives! We are eternally grateful!
"Really great! I would highly recommend them to anyone who needed their services"
"Thank You! Great work by all staff!"
"Debbie was great. Kept me informed regularly! Great company! Everything with my experience was awesome!"
"I would very much hire you again"
"Austin and his crews, and Joyce, manager, did VERY AWESOME JOBS and made sure we are aware of their performance and let us know what had been going on."
"From the first conversation to the completed job SERVPRO did a fantastic job! When dealing with a crisis in a family members home everyone we dealt with showed compassion & caring as well as doing a Great Job! Thank you SERVPRO!"
"Jake and Skylar are two of the most well mannered and respectful young men I have met in a long time. They are very detail oriented about the job and very careful with the furniture. They even put things under the corners to keep them off the carpeting. Great job guys! If we ever need anyone again I will definitely be calling this company back!"
"The staff at SERVPRO Appleton were professional, courteous, and EXTREMELY easy to work with. They far exceeded our expectations, even though they were tasked with gutting and remodeling an entire house. They took care of everything from start to finish, and were open and transparent during the entire process. I highly recommend SERVPRO for anyone that needs this service."
"June 30 was one of the worst days I've encountered in life....I was faced with the daunting task of fire cleanup and really had no idea where or how to begin. Henry came that evening, in a rainstorm, and boarded up windows. James and Joyce showed up early 7/1/16 to assess the situation, give me moral support, and assured me they'd be available to guide me through restoration. A crew started shortly there after. Throughout this process I've felt confident that my home has been in the best hands possible. Today 8/8/16 is most likely the final day with finishing up the painting and I can't even begin to show my gratitude toward the cleanup crew (Michelle and Eno are the two I had direct contact with) painters, carpenters and the rest of the staff who've been directly involved. My expectations of the final result have been far exceeded. Thank you so much"