What our Customers say...

Water Damage Testimonials

"THANK YOU!!!  On site personnel were extremely understanding and also took all measures to protect my house and belongings during the cleaning process." 

"I have nothing but great appreciation to this team! Cody & Tyler have been very accommodating to ensure minimal impact to our customers. Overall the team acted with a sense of urgency to have our issue under control and contained. I definitely recommend this company for future emergency needs!" Justin Zipperer

"We recently had water damage to our home.  It was my fault, rushing around trying to get laundry done and was soaking stuff in a wash basin.  We quickly left to go and see our grandkids play basketball.  We came home 3 1/2 hours later to the hallway and laundry room full of water.  It even affected the ceiling and floor in our downstairs. The sad part is it all happened because I forgot to turn off the faucet in the wash basin.  Tony initially said insurance probably wouldn't cover it.  But I called our American Family agent Mark Pribbenow and his response was to stop trying to do it ourselves, assured me I wasn't stupid and give me the 800 number for SERVPRO and let them take care of it.  This was Sunday morning and within 1 1/2 hours they were here!  Insurance (minus our deductible) covered everything.  Between up/downstairs we had 28 fans.  It was beyond believable how they treated our house like they would their own.  Friendly staff and very professional! Jim Boegh plastering (Master Plasters) Little Chute is the nicest guy ever and his staff came in and did a terrific job of plastering.  I had to give these shout outs because in this day and age when it can look so cynical, there are terrific, good people all around us.  Thank you Mark Pribbenow, staff at SERVPRO, and Jim Boegh for your kindness!  Also thank you to Tony who just had his little man cave downstairs exactly the way he wanted it before I flooded it.  He took it very well."  

"Dear SERVPRO of Appleton, I want to take a moment to express my sincere gratitude for the tremendous experience I had with your staff.....Actually I experienced 2 crises in a 4 month period.....My second flood occurred 5 weeks before my son's wedding which was due to take place in my home.  This time the damage was so severe it required extensive renovation of my main floor as well as basement ceiling and floors.....Your staff (headed up by Joyce for the demo/remediation and Deb Solway for the rebuild) are phenomenal.  They both were very respectful of my home, my belongings, my timeline, my questions as well as my fears and worries.  They brought in a large crew and the demo/remediation was resolved in a week.  Joyce checked on the progress daily in person and by phone.  The crew she had here worked diligently to pack and move all our belongings, remove the damaged items, set up dryers and fans and even pulled what seemed like a million staples from the subflooring.  Joyce and Deb also worked expertly with my insurance adjuster and dealt with all my questions and concerns.  They told me exactly what to expect and what my next steps would be.  Then Deb took over for the rebuild.....Deb took care of everything to make sure it was all taken are of from carpentry to electricians to plumbers.  Deb was unflappable whether it was a delay in Home Depot shipping all my flooring or a new commode that was delivered broken.  She made sure our project kept moving forward.  Constant communication was key and Deb was exceptional!  Bottom line the repairs were done in 5 weeks.  They finished the night before the wedding.  All of the guests were so impressed with how wonderful the house looked.  That is due to SERVPRO's staff and their effectiveness.  You gave me back my home not just my house.  Thank you somehow doesn't seem to cover it!"    

"On 10/10/18 Luke and his crew were here, done their job and gone more quickly than I believed possible.  SERVPRO definitely hired the best with Luke for the position he holds and the responsibilities it necessitates!  He provided complete information explaining everything in terms anyone can understand.  He asked me multiple times ifI had any questions, told me if any arise don't hesitate to call.  Bravo.  All 3 sent here were very friendly, polite, professional and even showing respect.  That's 4 out of 4 people hope for, unfortunately all 4 of these usually cannot be used when discussing those within all the different types of service providers we all need to rely on at some point in our lives.  Within a 1/2 hour of them pulling out I was already recommending SERVPRO, but admittedly I did add especially if it is the same crew I had been lucky enough to have assigned to my home, I hope it is ok that having a big mouth I included giving both Joyce and Luke's name in the conversation.  My sincere thanks to all involved in helping me"

"Dear SERVPRO:  Just a note to say thank you for the WONDERFUL service!  Though our project is not quite done I think it is important to know that I am very pleased with everything to date.  I was amazed how quickly things got done.  Within a half hour of my call Michelle was at my house looking things over and making calls.  With in the next few hours your crew really went to work!  Please express thanks to all.  Your Production Manger Cody took me by surprise.  What a please to work with!  Kind, understanding, polite and knowledgeable.  His three assistants (Sherry, Allen, Collin) were also a pleasure to work with.  They were so polite and so respectful plus very considerate and understanding.  I can't remember the name of the young lady that met with my insurance adjuster (she had short, cute, funky haircut) but she also was a pleasure to work with.  I know this project is not yet complete but I can tell you 48% humidity is a much better number than 78% humidity!  This was a learning experience for us but I can tell you the new pumps are installed along with water sensor alarms and battery back-ups.  Again, thank you for the WONDERFUL service, much appreciated!'      

"Hey Joe, Just wanted to pass along the compliments that our client Keith Rohde showered upon SERVPRO this morning.  He said that everyone he has had contact with has been very professional and they have taken the time to explain their process to him.  He also appreciated how SERVPRO showed a lot of respect for American Family and didn't try to drive up the cost of cleanup.  It has been a very good experience for them.  Thank you!  We are proud to refer our clients to you.  And as Mark would say, thank you for making us look good!

Linda Ahrens, Licensed Sales/Service Rep American Family"

"Many thanks to your incredible staff and crew who took care of my home.  Every contact person - Jessica & Lynn and all those on my crew - Luke, Laura, Allen and, I believe, two others were so kind and understanding. I would also like to note how respectful they were to one another.  They explained everything and were very thorough.  Many thanks again!" 

"Thank you again for your great timeliness, service and patience.  I will recommend SERVPRO to anyone in need.  You have been more than professional & courteous with me."   

"Upon the arrival of Rhonda and her crew Demond & Ino they got to work on accessing the damage.  Rhonda explained everything to us in depth upon our approval of what they would be doing, then the men got started.  Rhonda continued to go through the process with us & then joined the crew to help.  She explained to us that this was more than they expected but would do what they needed to complete the job.  Halfway through Sherry showed up and immediately started in helping.  Rhonda was so professional and sympathetic to our needs, everyone was very personable and polite.  Will definitely recommend Rhonda & her crew at SERVPRO.  Thank you so much."  

"Debbie, ....I want to thank you and SERVPRO for the excellent and professional service you provided.  Your staff was outstanding, wonderful to work with and certainly demonstrated theirs skills and experience." 

"Amy, I was able to get back to Wisconsin recently and I cannot tell you how amazed I was at the wonderful job your company did with the basement on the condo.  Thank you very much for your service and prompt help in a very difficult situation."

Gifty and I will like to thank you very much for the prompt manner in which you attended to our requests to expedite repair work on house after the water damage. That you personally came to inspect and ensure that the work was done and completed to our satisfaction within a very short time means a lot to us. And although we don’t want to use your services again, no one wants damage to how her house, we will not hesitate at all to use you or recommend you to any of our friends should they need your services. That you even went beyond and above what we asked of you is a perfect example of customer care par excellence! We also wish you thank you employees who worked on our house in the past and now on our behalf. Words cannot express how we feel now so again thank you much and have a good day.

"The SERVPRO team did an outstanding job at every step in the long process to get my house back in order.  I would give you all an unqualified recommendation to anyone.  Thanks for all you did so quickly and efficiently."

"Very accommodating, friendly & efficient crew.  Great to work with" 

"Really great!  I would highly recommend them to anyone who needed their services"

"Thank You!  Great work by all staff!"

"Debbie was great.  Kept me informed regularly!  Great company!  Everything with my experience was awesome!"

"I would very much hire you again"

"Austin and his crews, and Joyce, manager, did VERY AWESOME JOBS and made sure we are aware of their performance and let us know what had been going on."

"Jake and Skylar are two of the most well mannered and respectful young men I have met in a long time.  They are very detail oriented about the job and very careful with the furniture.  They even put things under the corners to keep them off the carpeting.  Great job guys!  If we ever need anyone again I will definitely be calling this company back!"